CIEH Level 2 Award in Conflict Resolution and Personal Safety
According to the Chartered Institute of Personnel and Development, bullying and harassment costs employers £2bn in lost revenue and 80m lost working days annually. However an understanding of conflict can help individuals to resolve disagreements before they escalate.
Who needs this qualification?
It is relevant to anyone whose work brings them into contact with others, be they colleagues, customers, members of the public, patients or clients. Both on site and lone / remote worker considerations are covered. The qualification is equally relevant to the public and private sector.
Subjects Covered
· The law
· The work environment
· Resolving confrontational situations
· Personal safety
Outcomes
Successful completion of the training programme and assessment will enable candidates to understand:
· The law in relation to controlling workplace conflict and violence.
· How to assess the risks of workplace conflict.
· Appropriate methods to de-escalate confrontational situations.
· The importance of personal safety at work.
COURSE INFORMATION
Duration: 6 hours
Assessment: Multiple-choice examination
Maximum Delegates: 20
Prerequisite: None