COMMUNICATION SKILLS
What the course covers:
By the end of the workshop, participants will be able to:
- Understand the benefits of improved communication skills
- Appreciate own personal behavioural style in business dealings with others
- Know the differences between assertive, aggressive and passive behaviours
- Understand and practice the 3 steps to assertive behaviour to encourage staff to 'give their best', and to help manage upwards
- Say 'no' assertively without fear of guilt
- Understand the influencing techniques of broken record and self disclosure
- Appreciate the importance of effective feedback
- Name the two different types of feedback
- Understand the dos and don'ts of effective feedback
- Apply the E.E.C. (Example, Effect, Change) model for giving feedback on staff and peer performance
- Demonstrate enhanced listening skills
- Apply effective questioning techniques using the T.E.D. (Tell, Explain, Describe) model
Duration
1 day
Target Audience
Managers, Team Leaders and staff.