TEAM LEADERSHIP AND MANAGEMENT
What the course covers:
By the end of the workshop, participants will be able to:
- Describe action centred leadership, and define the activities involved of an effective team leader
- Identify the differences between a leader and a manager
- Know the pitfalls of being too task, team or individually focused
- Identify whether they are TASK or PROCESS driven as leaders / managers, and therefore adjust their style accordingly
- Understand the S.M.A.R.T. model for setting tasks/performance objectives for staff
- Set S.M.A.R.T. based objectives for themselves and their staff
- Understand the range of performance standards that can be applied in the workplace, and how to communicate these standards to staff
- Apply the E.E.C. model for effective feedback on performance
- Recall and apply a range of influencing techniques, including assertiveness
- Confidently manage a range of difficult situations/people at work
Duration
1 day
Target Audience
Managers and Team Leaders