An interactive six - hour programme (one day) for those who wish to gain knowledge and confidence in training and presentation skills, techniques and considerations. This course extends basic techniques by encouraging a dynamic and flexible approach to training and presentation delivery. You will discover how to ensure that your presentations and training sessions are memorable, relevant and impressive.

The telephone is the most familiar piece of technology in the workplace and it's use is often taken for granted. It is the way we speak to most of our customers, the way relationships are forged or broken, and the way information is clearly or poorly relayed. The ability to communicate in a prompt, friendly, and professional manner is essential to creating the right impression and getting your message across.

Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day.

It is intended that by 2010 all existing trainers and teachers working in the publicly-funded sector will have to hold a recognised teaching qualification – either a Certificate or Degree in Education or one of the new qualifications.

This is an essential qualification for anyone wishing to become a CIEH registered trainer. It extends basic training techniques by encouraging a dynamic and flexible approach to training delivery, taking into account some of the recent advances in accelerated learning and Neurolinguistic Programming (NLP). Delivering new skills and techniques over a

According to the Chartered Institute of Personnel and Development, bullying and harassment costs employers £2bn in lost revenue and 80m lost working days annually. However an understanding of conflict can help individuals to resolve disagreements before they escalate.